Registering system in Vicare app

[RichardBiggs]

Hi team,

I have recently moved into a rented property with a Viessman system that has a vitoconnect100 Opto1 & a Vitodens200W. 

I have registered this on my viesman account but when i try to setup via the vicare App I get an error message  " This component has already been registered" please contact Viessman service. 

How should I proceed.

In addition there is no thermostat in the house - apart from manually controlling the boiler how can I set the temperature levels in the house and control the heating? is it only via the app? 

Please help 

[CustomerCareBen]

Hello RichardBiggs,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.
 

Greeting Benjamin from the Customer-Care-Team