Component has already been registere

[LBar]

I recently moved into a home and this home has a Viessmann heating system.

However, when I tried to register this boiler via ViCare application but failed with an error message says

'Component has already been registered.'

I assume that the family who lived in this home registered already.

Could you help me how to reset and connect from my side?

The Module was Registered in Germany

[CustomerCareOlivier]

Hello @LBar,

Could you please post a photo of the back of the Vitoconnect showing the barcode and manufacturer number (16 digits, starting with 7)?
If it is a system with an integrated module, could you please post a photo of the system's control unit showing the manufacturer number of the communication module installed?
You can find this the menu - Information - (Device status) - WLAN / Internet (labeled as “Manufacturer data”).
I can then cancel the registration.

Greetings

Olivier from Customer-Care Team

[LBar]

Dear Oliver, thanks,

Here you have the Vitoconnect data. Also I took a photo of the Menu information, but no Manufacturer data, maybe it is not integrated?!

 

[CustomerCareOlivier]

Hello @LBar,

I reset the registration and have sent you the QR-Code via mail.

Greetings

Olivier