ViCare app has lost DHW on/off status for Vitodens 111-F

[andresb5555]

Hi,

Lately ViCare app I am using has lost DHW on/off status information (see attached picture). It shows DHW being off despite it is actually on when checking physically on device. And water gets heated normally. I can manage DHW schedule, change temperature and switch water heating  off and on with the app. But still it shows off status on dashboard.

Everithing else in app works normally (heating, consumption etc.).

Mu device is Vitodens 111-F B1TF-25

Regards,

ANdres 

[CustomerCareBen]

Hello andresb5555,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.

Greeting Benjamin from the Customer-Care-Team

[andresb5555]

Hi Benjamin,

My system is installed in Estonia.

However my problem is with ViCare Android app. I'm pretty sure ViCare Android app is one and the same for Estonia and Germany. I believe the issue in ViCare app is connected to the announcement made here, as this issue started in coincidence with this change:

https://www.viessmann-community.com/t5/Announcements/Important-adjustment-in-IoT-features-Split-heat...

I would appreciate if you forward this topic to your ViCare app developers for review.

Regards,

ANdres

[CustomerCareBen]

Please use this contact.