Is there a service outage at the moment ?

[Tommmi]

ViCare app says my heating system is not connected to the internet... but there are no internet problems in my network.

Anyone else?

[CustomerCareBen]

Hello Tommmi,

please send us an email with the serialnumber of your Vitoconnect to customer-care@viessmann.com.
We will check what´s going wrong.

Greeting Benjamin from the Customer-Care-Team

[Tommmi]

I already did , on Mon, 7 Sep at 11:22.
never got any human reply, only automated.