Cannot control via Vicare

[PetrBerounsky]

Hello, i cannot control my Vitodens 200 via Vicare app, boiler is connected to Wifi and Internet but still shows that backend connection is not established. ***@seznam.cz. Wifi works. Same issue like in december 2021, is there any outage, can you check why my system is. Ot able to access cloud?  Thanks

[CustomerCareChris]

Hello PetrBerounsky,

in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team

[PetrBerounsky]

Hello Chris, understand and thanks. Could you maybe confirm if there is any outage reported on your side and i just wait? I contacted support on the email which app proposed but no feedback yet.  Danke schon!

btw do you know if there is any forum supporting any other country than Germany please?

danke schön!

Petr

[CustomerCareChris]

Hello PetrBerounsky,

there is no support forum (like this community) for international support, this is all done via e-mail.

By the time you raised your question there was no outage of our servers and this should apply to all ViCare users worldwide.

Best regards,

Chris - Customer Care Team

[PetrBerounsky]

Hello Chris, this is unfortunate, but thank you for your answer, appreciate it, let me contact Viessmann Czech

BR

Petr