ViCare Comfort mode issues

[Pak0]

Hello,

I have the following installation
Vitodens 200-W WB2C
Vitotronic 200 HO1B
Vitotrol 300A
Vitoconnect 100 opto1
ViCare version 2.19.0

For quite some time now (several ViCare updates) the comfort mode stopped working.

Whenever I want to active it, the app says it is done and after a few moments it comes back to eco mode,
see attached video. On both the vitotronic and the vitotrol nothing happens.

When I completely reset the vitoconnect and set it up again I can get it to work one time and then it stops again...

Could you help me with this? seems like a sofware issue, as I can get it to work when I reset the vitoconnect.

Kind regards,
Pascal

[CustomerCareBen]

Hello Pak0,

please send us your request to cutomer-care@viessmann.com.
We also need the serialnumber of your Vitoconnect, to check the connection.

Best wishes Benjamin from the Customer-Care-Team