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ViCare app not working "your system is not connected to the internet"

Since a some weeks, I cannot longer manage to connect with the ViCare app to my Vitodens 222-F (with the wifi built in Vitoconnect).

I have rebooted the VitoDens => no success.

I have reinstalled the app => no success.

I have reconnected via the QR code in all possible ways => no success.

Tried on another mobile => no success.

 

ViCare app on iPhone v3.32.0

Network Wifi 2.4Ghz with easy password (only + and numbers) and shows on display that it is connected. Using Unifi and can also see that it is connected there.

 

Cfr info on display of Vitodens

- OEM product version 1280.5.27.35

- version shown on startup: 3.526.2112

- connection to the network "connected"*

- connection to the backend "not active"*

 

All was working more or less smoothly until approx 1.5 months ago.

Extremely annoying as one cannot configure everything on the Vitotrol-200e or directly on the display.

 

How to know where the issue is (apparently, there are some issues connecting to the server(s) where the server(s) are the issues).

 

*display is in Dutch saying

- Verbinding met backend "Niet Actief"

- Verbinding met het netwerk "Verbonden"

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