Activation mail not received

[Nicolas59242]

Hello

Sorry, I only speak french, a little english, and unfortunately not enough german 😉

I registered some time ago (2 or 3 weeks) my Vitoconnect 100 connected to my Vitodens 222W via Vitotrol Plus App with my email.

I never received the activation e-mail, and I am stuck because :

- when I try to login, the app is asking me to click on the link in the activation mail

- when I click on the submit button on "forgot password" app screen with my email filled in, the app hangs (have already sent comments to developers, but no reply since)

- when I try to register my Vitoconnect to another email, it says that the serial is already registered to another email...

- and finally, **bleep** I found the forum, I tested a password recovery on the Vitadata100 site, and no luck either ! My email seems not to be found !

Could anybody help me ?

Best regards,

Nicolas

[CustomerCareBen · Accepted solution]

Hello Nicolas59242,

you can´t use the Vitodata 100 in combination with the Vitoconnect 100.

Before you can change your password, you have to open the link in the activation mail, to authenticate your emailadress.

Please post the serialnumber of your Vitoconnect 100, so I can check the status on our server.

Best wishes °be

[Nicolas59242]

Hello.

I didn't receive the activation mail. I also checked the spam folder, just in case.

Here is the serial : 4F13AD0536F45640.

Nicolas.

[CustomerCareBen]

Sorry, but that´s not the serialnumber. The serialnummer starts with a 7 and consists of 16 digits.

Best wishes °be

[Nicolas59242]

Hello.

Sorry, here it is :
7571381728919105

Nicolas

[CustomerCareBen]

Thank you!

Please send me an email with the emailadress you want to use at "Social-Media@Viessmann.com".

Best wishes °be

[Nicolas59242]

Hello Benjamin.

Thanks a lot, all is OK now since you've activated my account.

Nicolas