Google Home/Assistant: not all tiles available

[jeroendk]

I have a Vitodens 200-series device which has two circuits: one for my floor heating downstairs and another one for the radiators upstairs. Additionally, I have a couple of smart thermostats installed on those radiators. There is no separate thermostat for the floor heating because the built-in temperature sensor of the Vitodens acts as a sensor for the temperature downstairs.

I have managed to connect my system with Google Home, but there seems to be a flaw. I have to choose between these two scenarios:

1. I disable single room control: only both main heating circuits (floor heating & upstairs) are shown in Google Home.
2. I enable single room control: only the three smart thermostats are shown in Google Home.

What I need is a combination of both: I want to see (and control) the three smart thermostats as well as the two main heating circuits through Google Home, as is already the case in the ViCare app. Is there a solution to this situation which I have overlooked?

[CustomerCareBen]

Hello jeroendk,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.
 

Greeting Benjamin from the Customer-Care-Team

[jeroendk]

Vielen Dank Benjamin. I live in Belgium and would gladly get in contact with someone who can help me with this software issue which should be dealt with centrally. Through the regular communication channels I haven't received any replies to my previous questions from a local representative.

[CustomerCareBen]

Please use the emailadress "info@viessmann.be".

[jeroendk]

Oh, you mean the address from which I have never received a response in the past? Thanks ... great service 😞