No external temperature in ViCare app

[realtmf]

[apologies for writing in English]

I have a Vitoladens 300-C installation with external temperature sensor. On the boiler itself, the measured outside temperature is indicated. On the home screen of the ViCare app however, it shows the weather forecast but indicates "--" for external temperature sensor.

Does something need to be done to have the app sync external temperature with the value known to the boiler?

Kind regards,

Re

[CustomerCareChris]

Hello realtmf,

in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.

Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team