Malfunzionamento app Vi Care

[Carmelo]

Salve,

da ieri sera dopo che avete fatto la vostra manutenzione/aggiornamento in backend, la mia caldaia vitodens 200 non risulta collegata ad internet. Da menù della caldaia risulta perfettamente collegata e anche dal router. Nell'app no!

Come risolvere?

Grazie

[CustomerCareBen]

Hello Carmelo,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.

Greeting Benjamin from the Customer-Care-Team

[Carmelo · Accepted solution]

ITALIA, SICILIA

[CustomerCareBen]

Then please use the following email address: vicare@viessmann.it