Vitodens 100-w ViCare FloorThermostat cannot connect

[Isacsk]

Hi,

I am desperate. I bought ZK03838 ViCare floor thermostat to my latest Vitodens 100-W (has WiFi inside) and I am unable to make it live. All local partners do not know how to do it!!! In VitoGuide there should be operation mode for Individual room control but it is not there. Only standard modes like Weather compensated or Open Therm. Do I still need Vitoconnect despite fact my boiler has built in WiFi and Vicare is functional?

Please help..I spent days of trying to set this up, tried several local partners and no result. I am becoming really angry..

[CustomerCareChris]

Hello Isacsk,

in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.

Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team

[Isacsk]

Hello Chris,

As I told you local service is unable to help me! I am solving this for months! You do not need acces to my device to answer question whether youI need Vitoconnect to operate ViCare Floor Thermostat. Also I hope you can answer why there is no option for individual room control.

Thank you for any hint!

[CustomerCareChris]

Hello Isacsk,

the reason you need to talk to your local sales partners is that the devices and the functionality differ from country to country.

I can tell you that a new Vitodens 100-W with an internal communications modul would not need a Vitoconnect and that the floor thermostat could be connected to the boiler by your heating contractor via VitoGuide, but that may only be the answer for devices sold for the german market.

I cannot garantuee that this is the way the installation works in your country and since I have no access to your device, I can't even have a look what type of Vitodens you actually have or what modul with which software version is installed.

So please contact your local sales partner or Viessmann directly via the mail adress you can find under "Contact".

Best regards