I have changed router in my house and Vicare request a complete new commissioning of my heat pump. I have spent several days troubleshooting the whole connectivity chain: Iphone->communications module->heat pump communications module->router->wiessmann servers The local Wiessmann contact says there is a problem with servers As a customer why wasn't I informed that connectivity was lost? Why do I not have continuos information about the server problem? A heating system in a house is a vital system. Failure could cause substantial damage. Why has wiessmann not opened a ticket to handle my problem ?
... Mehr anzeigen
