Hello, I have a ViCare account associated with my Viessmann apartment boiler. Unfortunately, after entering the wrong password several times, the account was blocked. I tried to use the password reset option, but after successfully resetting it I get the message: "You are not authorized for this app"; please find also the photo attached. I also tried to create another account but the boiler is connected to the current account that I cannot access it through the app. Relevant data: Name: Victor Pantea Email address associated with the account: victor.pantea@yahoo.com Boiler model: viessmann vitodense w100 Location: Bucharest Please help me with unblocking the account or with a full reset, so that I can regain control of the boiler from the ViCare app. Thank you in advance for your support! Best regards, Victor Pantea
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