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Problem with VITOVENT 100-D (H40E B55(F)

Hello, 

first of all, sorry for writing in English but I can't speak German. 

My electrician installed 3 Vitovent 100-D, and provided the controller in the photo.

I can't use the app as I can create the mesh system with the 3 fans and the controller (they work together flawlessly or at least it seems) but it can't be synchronized as a "command" in Vitovent-d App.

In the manual it's supposed to be done entering the configuration button of the app and then pressing the up and down arrows in the same time, but even waiting the 10 seconds no light shows up.

I already had a look in the forum and if I didn't go wrong the wlan connection can be obtained just with the wired controller and this one they gave me should be used just as "secondary" button. Is it ? 

I'm getting mad as the electrician is not able of obtaining more support from his seller. 

Thanks in advance with any additional info, 

Riccardocontroller.jpg

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