Thema "ViCare Comfort mode issues" in Gas https://community.viessmann.de/t5/Gas/ViCare-Comfort-mode-issues/m-p/141957#M26903 <P>Hello,<BR /><BR />I have the following installation<BR />Vitodens 200-W WB2C<BR />Vitotronic 200 HO1B<BR />Vitotrol 300A<BR />Vitoconnect 100 opto1<BR />ViCare version 2.19.0</P> <P>For quite some time now (several ViCare updates) the comfort mode stopped working.<BR /><BR />Whenever I want to active it, the app says it is done and after a few moments it comes back to eco mode,<BR />see attached video. On both the vitotronic and the vitotrol nothing happens.<BR /><BR />When I completely reset the vitoconnect and set it up again I can get it to work one time and then it stops again...<BR /><BR />Could you help me with this? seems like a sofware issue, as I can get it to work when I reset the vitoconnect.<BR /><BR />Kind regards,<BR />Pascal</P> Fri, 09 Oct 2020 14:15:26 GMT Pak0 2020-10-09T14:15:26Z ViCare Comfort mode issues https://community.viessmann.de/t5/Gas/ViCare-Comfort-mode-issues/m-p/141957#M26903 <P>Hello,<BR /><BR />I have the following installation<BR />Vitodens 200-W WB2C<BR />Vitotronic 200 HO1B<BR />Vitotrol 300A<BR />Vitoconnect 100 opto1<BR />ViCare version 2.19.0</P> <P>For quite some time now (several ViCare updates) the comfort mode stopped working.<BR /><BR />Whenever I want to active it, the app says it is done and after a few moments it comes back to eco mode,<BR />see attached video. On both the vitotronic and the vitotrol nothing happens.<BR /><BR />When I completely reset the vitoconnect and set it up again I can get it to work one time and then it stops again...<BR /><BR />Could you help me with this? seems like a sofware issue, as I can get it to work when I reset the vitoconnect.<BR /><BR />Kind regards,<BR />Pascal</P> Fri, 09 Oct 2020 14:15:26 GMT https://community.viessmann.de/t5/Gas/ViCare-Comfort-mode-issues/m-p/141957#M26903 Pak0 2020-10-09T14:15:26Z Betreff: ViCare Comfort mode issues https://community.viessmann.de/t5/Gas/ViCare-Comfort-mode-issues/m-p/142152#M26904 Hello Pak0,<BR /> <BR /> please send us your request to cutomer-care@viessmann.com.<BR /> We also need the serialnumber of your Vitoconnect, to check the connection.<BR /> <BR /> Best wishes Benjamin from the Customer-Care-Team Mon, 12 Oct 2020 10:49:17 GMT https://community.viessmann.de/t5/Gas/ViCare-Comfort-mode-issues/m-p/142152#M26904 CustomerCareBen 2020-10-12T10:49:17Z