Waiting for a service call

[imaginator]

I have a very loud LWP and the Plumber has looked at it and said that "Viessmann will contact me to make an appointment". This is over two weeks. Any ideas on why this is taking so long?  (assuming that the plumber really has contacted Viessmann).

[Flo_Schneider]

Hello Bild, 

please let me know the full serial number of your system.

Many greetings
Flo

[imaginator]

Thanks Flo,

Vitocal 222-S serial number: 7788534901269117

[Flo_Schneider]

Thank you, there is no service order. I recommend that you contact your specialist company again. 

Best regards
Flo

[imaginator]

Odd, I just did and he claims to have a work order in with Viessmann.

[Flo_Schneider]

I can only say what I see in our system. No request has been received for your plant in this regard.

Best regards
Flo

[imaginator]

Just to continue this long ago thread:

My klempner is not responding and so I've tried to get a Wartungsvertrag organised directly with Viessmann so that I can log the long-standing noise issue and have someone look at it. 

I originally emailed on 21 December about getting a newwartungsvertrag contract organised for my system (Vitocal 222-S Hersteller Nr: 7788534901269117) but have not heard anything back and don't seem to be able to reach anyone on a phone besides the response "email wartungen@viessmann.com).

Is there an issue with that department? Or some other way that I should be contacting them? Ultimately I just want someone to look at the noise problem for a system that is only about 2 years old. 

[Flo_Schneider]

Hello imaginator, 

did you write to the colleagues from your email address, which you also use in the community? 

Many greetings Flo

[imaginator]

Thanks Flo,

I've now received an email from them and will setup a contract. Much appreciated.

[Flo_Schneider]

I'm glad you got an answer now. 🙂

Many greetings 

Flo