Vicare/Vitotrol+ servers down..?

[Wally]

All leds are green...
No issues with wireless internet...
Vicare says my vitoconnect is not connected...
Serial nr : 7571381629165106

[Greg]

Identical connection problem.

All leds are green.
No issues with wireless internet.
Vicare says my vitoconnect is not connected...
Vitoconnect Serial nr : 7571381673878106

[Wally]

Been like this for the past 3 hours or so...

Not a nice experience...

Hope they sort this out asap...

[Wally]

Reported on Twitter to HQ...UK and Dutch division an hour ago...
Guess they’ve gone home for the day...

[Greg]

I have no connection a little longer because 6 hours.
I also hope for a quick solution

[Wally]

Viessman UK reports no known issues...
Advised to do a fresh install on iPhone...
No change...Not connected...

[Greg]

Hi Wally. Many thanks for reporting and information

[Greg]

Reinstallation on my iphone.
Still not connected.

[Wally]

Still no connection...

I think it's one particular server which is not responding to the Vitoconnect request for connection...

Where are you from Greg..?

I live in Belgium...

[Greg]

I live in Poland
I hope they fix it today

[CustomerCareBen]

Hello Wally,


the server is online but your Vitoconnect is offline. Please check the connection between the Vitoconnect and your own network.


@Greg: Please restart your Vitoconnect. So it can initialize again.


greetings °be

[Wally]

Done that yesterday...
If I switch off the main router to which it connects the upper led starts blinking red...
So...as far as I’m concerned it’s on-line...

[Wally]

I’m sorry...
It’s the middle led that blinks red if I kill my internet connection...

[Wally]

Ping results to the Vitoconnect’s ip-adres show 0 packet loss...
44 bytes from 192.168.0.142 : icmp_seq=5 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=6 ttl=64 time=15 ms
44 bytes from 192.168.0.142 : icmp_seq=7 ttl=64 time=8 ms
44 bytes from 192.168.0.142 : icmp_seq=8 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=9 ttl=64 time=12 ms
44 bytes from 192.168.0.142 : icmp_seq=10 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=11 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=12 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=13 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=14 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=15 ttl=64 time=9 ms
44 bytes from 192.168.0.142 : icmp_seq=16 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=17 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=18 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=19 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=20 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=21 ttl=64 time=13 ms
44 bytes from 192.168.0.142 : icmp_seq=22 ttl=64 time=7 ms
44 bytes from 192.168.0.142 : icmp_seq=23 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=24 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=25 ttl=64 time=15 ms
44 bytes from 192.168.0.142 : icmp_seq=26 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=27 ttl=64 time=7 ms
44 bytes from 192.168.0.142 : icmp_seq=28 ttl=64 time=40 ms
44 bytes from 192.168.0.142 : icmp_seq=29 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=30 ttl=64 time=15 ms
44 bytes from 192.168.0.142 : icmp_seq=31 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=32 ttl=64 time=17 ms
44 bytes from 192.168.0.142 : icmp_seq=33 ttl=64 time=12 ms
44 bytes from 192.168.0.142 : icmp_seq=34 ttl=64 time=13 ms
44 bytes from 192.168.0.142 : icmp_seq=35 ttl=64 time=11 ms
44 bytes from 192.168.0.142 : icmp_seq=36 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=37 ttl=64 time=10 ms
44 bytes from 192.168.0.142 : icmp_seq=38 ttl=64 time=33 ms
44 bytes from 192.168.0.142 : icmp_seq=39 ttl=64 time=21 ms
44 bytes from 192.168.0.142 : icmp_seq=40 ttl=64 time=10 ms
--- 192.168.0.142 ping statistics ---
41 packets transmitted, 41 packets received, lost 0.0 %

[CustomerCareBen]

Your Vitoconnect is definitely offline. Please send me your request via email to customer-care@viessmann.com. With that I will contact our developer.

Greeting °be

[Wally]

Mail sent...

[Wally]

I just contacted my installer...
He can see my Vitoconnect is on-line but not sending data like DHW temperature etc...
He will also keep me informed...
I have changed nothing on my isp’s modem settings...

[Greg]

Hi Benjamin
My Vitoconnect connection was restored **bleep** resetting the router to factory settings and restoring data from a previous router backup.

[Wally]

Without touching anything my Vitodens 222-F is back on-line !!!

Big thx to who ever solved this pesky issue...

[Wally]

Quick update...
PMM / Communications department Belgium confirmed in an email to my installer that there indeed was a serverproblem...
They managed to remotely reboot my Optolink and the data started flowing again...
I’ve forwarded the mail to customer care...
This issue has is now ‘hopefully’ permanently fixed...