100-W vicare app cannot see wifi network

[RDX-USer]

Hi, When I use the latest updated Vicare app (updated today) I cannot set the wifi network

The app connects to the boiler OK but shows no wifi networks to connect to 

Boiler gets stuck on AP with wifi showing

Unit is: 7723178102058120

[CustomerCareChris]

Hello RDX-USer,

in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.

Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team

[RDX-USer]

Hi Chris, thanks for the info - is there a UK forum or similar?

[CustomerCareChris]

Hello RDX-USer,

don't get me wrong, of course you can use this community and talk about your topics with other users and ask questions about your heating system, but we cannot offer any official support, since we only have access to devices sold and located in Germany.

Sadly, there is no offical Viessmann Community for other countrys.

Best regards

[Bogdan]

So? I have the same issue, it show no network when I try to setup my vitodens 050

[CustomerCareChris]

Hi Bogdan,

please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team