https://community.viessmann.de/t5/Waermepumpe-Hybridsysteme/Missing-QR-code-ViCare-app/m-p/280337#M57332 <P>Hello Nicola27,</P> <P>&nbsp;</P> <P>in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.</P> <P>Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Chris - Customer Care Team</P> Mon, 21 Nov 2022 07:59:07 GMT CustomerCareChris 2022-11-21T07:59:07Z https://community.viessmann.de/t5/Waermepumpe-Hybridsysteme/Missing-QR-code-ViCare-app/m-p/279859#M57225 <P>Hello</P><P>&nbsp;</P><P>My installer did not provide QR code for my newly installed Vitocal 100-a to access the ViCare app.</P><P>&nbsp;</P><P>Serial number is&nbsp;793851703222012505</P><P>&nbsp;</P><P>Thank you</P> Sat, 19 Nov 2022 17:16:39 GMT https://community.viessmann.de/t5/Waermepumpe-Hybridsysteme/Missing-QR-code-ViCare-app/m-p/279859#M57225 Nicola27 2022-11-19T17:16:39Z https://community.viessmann.de/t5/Waermepumpe-Hybridsysteme/Missing-QR-code-ViCare-app/m-p/280337#M57332 <P>Hello Nicola27,</P> <P>&nbsp;</P> <P>in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.</P> <P>Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Chris - Customer Care Team</P> Mon, 21 Nov 2022 07:59:07 GMT https://community.viessmann.de/t5/Waermepumpe-Hybridsysteme/Missing-QR-code-ViCare-app/m-p/280337#M57332 CustomerCareChris 2022-11-21T07:59:07Z