Thema "Betreff: Vitodens 300 / LAN / Vitotrol plus app" in Gas

Vitodens 300 / LAN / Vitotrol plus app

carnr — Wed, 23 Sep 2015 15:41:24 GMT

I live in Denmark and my German is not that good - so this question is in english 🙂

I've got a Vitodens 300 with lan interface (touch screen model)

I've got the lan interface up and running (got some firmware updated) and I got the vitotrol plus app installed on my Iphone (only avaliable in the german Itune store ?)

I did the registration (hersteller and ID) in the app which completed succesfully but when I log into the app I receive this "there is no system present supported by the vitotrol plus"

Can you please help me - what is wrong ?

Thank

Kind regards

Carsten

Betreff: Vitodens 300 / LAN / Vitotrol plus app

CustomerCareHansi — Thu, 24 Sep 2015 08:45:35 GMT

Hi Carsten,
the symbol for "LAN-Verbindung aktiv" has to be visible on the display of the control unit.

Also the option "Automatische Updates" has to be activated.

Is there a powerline adapter installed between your router and the control unit?

Greetings from Germany °jo

Betreff: Vitodens 300 / LAN / Vitotrol plus app

carnr — Thu, 24 Sep 2015 10:25:50 GMT

Hi Hansi,
I think everything is fine at my installation
The Vitodens 300 show lan connected in the display - I can see an ip address and i can ping the adress from my computer (192.168.0.x).
The automatic update is activated - I received and installed an update for the lan module
No - no powerline - the lan module is directly connected to my router.
Is there any way that you can check if my registration (is my serial/hersteller and ID correct) and it is registered with my login ?
I could mail this information to you if you provide me an email address 🙂
/Carsten

Betreff: Vitodens 300 / LAN / Vitotrol plus app

CustomerCareHansi — Thu, 24 Sep 2015 11:09:09 GMT

Hello Carsten,

please send your Login-Data and your password to Social-Media@Viessmann.com

Kind regards

°jo

Betreff: Vitodens 300 / LAN / Vitotrol plus app

carnr — Thu, 24 Sep 2015 11:23:31 GMT

Done !

Betreff: Vitodens 300 / LAN / Vitotrol plus app

CustomerCareHansi — Fri, 25 Sep 2015 06:51:24 GMT

Hello Carsten,

please try again. Now there must be a connection!

Greetings °jo

Betreff: Vitodens 300 / LAN / Vitotrol plus app

carnr — Fri, 25 Sep 2015 08:16:57 GMT

Perfect - its working 🙂
Thanks - just curious - what was wrong ?

Betreff: Vitodens 300 / LAN / Vitotrol plus app

CustomerCareHansi — Fri, 25 Sep 2015 10:21:05 GMT

There was a problem with our server! Everything you did was correct!

Greetings °jo