Thema "Malfunzionamento app Vi Care" in Gas

Malfunzionamento app Vi Care

Carmelo — Fri, 17 Dec 2021 10:02:59 GMT

Salve,

da ieri sera dopo che avete fatto la vostra manutenzione/aggiornamento in backend, la mia caldaia vitodens 200 non risulta collegata ad internet. Da menù della caldaia risulta perfettamente collegata e anche dal router. Nell'app no!

Come risolvere?

Grazie

Re: Malfunzionamento app Vi Care

CustomerCareBen — Fri, 17 Dec 2021 10:17:34 GMT

Hello Carmelo,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.

Greeting Benjamin from the Customer-Care-Team

Re: Malfunzionamento app Vi Care

Carmelo — Fri, 17 Dec 2021 10:23:08 GMT

ITALIA, SICILIA

Re: Malfunzionamento app Vi Care

CustomerCareBen — Fri, 17 Dec 2021 10:29:04 GMT

Then please use the following email address: vicare@viessmann.it