ViCare update, statistics disappeaed

Tamás62 — Wed, 01 Dec 2021 21:58:37 GMT

Hello Viessmann Team,

After ViCare was automatically updated on december the 1st (Android), the statistics of energie consumptions of previous months dissapeared.

(Vitodens 100 W).

Please explain.

Thanks

Best regards

Tamás

Re: ViCare update, statistics disappeaed

CustomerCareChris — Thu, 02 Dec 2021 06:59:32 GMT

Hello Tamás62,

in this community we can only support devices sold and operated in Germany since we have no access to devices located outside of Germany.

Please contact your regional service via mail, you can find the adress on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team