Thema "Re: Please help me reset my vitoconnect" in Konnektivität

Please help me reset my vitoconnect

Kay88 — Mon, 06 Mar 2023 19:29:04 GMT

Gutenabend, Good evening,

My German is not as good as my English. So please forgive me for doing this in English.

We have moved to this house in august and I have since been trying to contact Viessmann NL and Viessmann BE for help. I cannot register the vitoconnect to my vicare because it is already in use.

I would very much like some help resetting the account for my vitoconnect.

Could someone from Viessmann please help me?

@CustomerCareBen ? You seem to have helped many others with this.

Kind regards and thanks,

Kay van Wonderen

Re: Please help me reset my vitoconnect

CustomerCareBen — Tue, 07 Mar 2023 06:10:05 GMT

Hello Kay88,

in our community we only support in German and only heating systems and components which are produced for the German market. If you need support in your native language or support for a system which is not produced for the German market, please tell us where you are from an we will give you the contact details of our competent colleagues in your region.

Greeting Benjamin from the Customer-Care-Team

Re: Please help me reset my vitoconnect

Kay88 — Tue, 07 Mar 2023 06:14:31 GMT

Thank you for your reply. I live in the Netherlands. 50km from the German border and have a vitocal 222-s.

Could you then refer me directly to someone who can help me? When I try to reach Viessmann Belgium or Netherlands, no one responds.

Kind regards,

Kay

Re: Please help me reset my vitoconnect

CustomerCareBen — Tue, 07 Mar 2023 06:21:29 GMT

Please use the following contact informations:

Re: Please help me reset my vitoconnect

Kay88 — Tue, 07 Mar 2023 06:23:42 GMT

They do not answer the phone and do not respond to email. I have already tried.

Will you be able to help me when I post the thread in German?

Re: Please help me reset my vitoconnect

CustomerCareBen — Fri, 03 May 2024 13:07:08 GMT

Tnen please send us your email to xxxxxxxxxxxxxxxxxxxxxxxxxxx and we will forward it.

Re: Please help me reset my vitoconnect

Kay88 — Tue, 07 Mar 2023 06:30:37 GMT

I will. Thank you.