Thema "Re: Component has already been registered." in Konnektivität

Component has already been registered.

Jehoon — Wed, 15 Feb 2023 15:11:05 GMT

Hello Viessmann,

I recently moved into a home and this home has a Viessmann heating system.

However, when I tried to register this boiler via ViCare application but failed with an error message says

'Component has already been registered.'

I assume that the family who lived in this home registered already.

Could you help me how to reset and connect from my side?

Regards,

Jehoon

CustomerCareChris — Wed, 15 Feb 2023 15:14:58 GMT

Hello Jehoon,

was the module registered in Germany? In this case I could cancel the registration.

Could you please post a picture of the serial number? (16 digits, starts with 7)

Best regards,
Chris - Customer Care Team

Jehoon — Wed, 15 Feb 2023 15:17:42 GMT

Hi Chris,

this is the S/N.

7724827141138216

Thank you for your prompt help!

Regards,

Jehoon

CustomerCareChris — Thu, 16 Feb 2023 06:23:26 GMT

Hello Jehoon,

luckily the device was registered in Germany so I was able to unregister it from the previous owner.

You can now add the device in your ViCare App.

Besten Gruß