Thema "Vicare" in Konnektivität

Vicare

Shz11 — Fri, 09 Sep 2022 11:01:06 GMT

Bonjour dans la version 3.15.1 j'avais une tuile supplémentaire je precise j'ai une vitocal 200s couplé à une chaudiere fioul la tuile bruleur qui correspondais à la température depart commune à disparu dans la version 3.16.0 donc j'utilise toujours la version 3.15.1 sur un de mes smartphone donc pourquoi cette tuile a disparu merci

Re: Vicare

CustomerCareChris — Fri, 09 Sep 2022 11:08:47 GMT

Hello Shz11,

in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.

Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team

Re: Vicare

Shz11 — Fri, 09 Sep 2022 11:14:31 GMT

Merci beaucoup je le sais je voulais savoir si le problème était connu ou pas le service français ne répond quasiment jamais

Re: Vicare

Shz11 — Fri, 09 Sep 2022 11:15:08 GMT

Je voulais dire le service francais

Re: Vicare

CustomerCareChris — Fri, 09 Sep 2022 12:28:57 GMT

Hello Shz11,

there is no known bug matching your issue.

I guess reinstalling the app would not solve the problem since you started using the old version again.

There is a tile on the dashboard which shows the boiler temperature. This tile can be switched on or off in the settings of the app (Settings - App Settings)

If that is not what you are looking for, it seems to be more of an individual issue because there are two devices combined.

This should be adressed to the French colleagues.

Best regards

Re: Vicare

Shz11 — Fri, 09 Sep 2022 15:50:23 GMT

Merci effectivement je vais devoir écrire à vos collègues français