Thema "Re: Vi Care APP beta" in Konnektivität

Vi Care APP beta

Bushtuckerman71 — Sat, 30 Apr 2022 16:29:36 GMT

Sofort nach dem update (29 april) habe ich probleme mit der app Vicare beta Android app 3.13.0

'Ihr smartphone ist nicht mit dem server verbunden.

Es konnte keine verbindung zu ihrer heizungsanlage hergestellt werden.'

Aber mit der installer monitor app Vitoguide 2.6 bekomme ich alle infos ohne probleme.

Was ist los ?

Ich habe ein reset gemacht bei Opto2 und warmepompe.

Re: Vi Care APP beta

CustomerCareBen — Tue, 03 May 2022 06:00:35 GMT

Hallo Bushtuckerman71,

für Betatester bitte die in der App angegebenen Kontaktwege verwenden.

Gruß Benjamin vom Customer-Care-Team

Re: Vi Care APP beta

TakieYC — Wed, 11 May 2022 08:39:59 GMT

Still present in the final 3.13.0 release on Android. I also get the message "your smartphone has no connection to the server". While at the same time the IOS app and Vitoguide do work.

Re: Vi Care APP beta

TakieYC — Wed, 11 May 2022 12:32:31 GMT

Update: when I set my phone language to English the app works. When I revert back to Dutch it's broke.

So basically translation functionality was not properly tested before rollout. And not even spotted during the beta.

Re: Vi Care APP beta

TakieYC — Tue, 17 May 2022 10:12:51 GMT

When will this be resolved?I haven't received any answer so far. Also not from my regional Viessmann department which I've also informed.