https://community.viessmann.de/t5/Konnektivitaet/Error-code-12/m-p/205220#M23938 <P>I cannot connect initialy. Is the app working in Greece?</P> Sat, 18 Dec 2021 12:55:05 GMT ygouli 2021-12-18T12:55:05Z https://community.viessmann.de/t5/Konnektivitaet/Error-code-12/m-p/205220#M23938 <P>I cannot connect initialy. Is the app working in Greece?</P> Sat, 18 Dec 2021 12:55:05 GMT https://community.viessmann.de/t5/Konnektivitaet/Error-code-12/m-p/205220#M23938 ygouli 2021-12-18T12:55:05Z https://community.viessmann.de/t5/Konnektivitaet/Error-code-12/m-p/205586#M23939 <P>Hello ygouli,</P> <P>&nbsp;</P> <P>in this community we can only support devices sold and operated in Germany since we have no access to devices and accounts located outside of Germany.</P> <P>Please contact your regional service via mail, you can find the address on the Viessmann homepage of your country under "Contact".</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Chris - Customer Care Team</P> Mon, 20 Dec 2021 07:42:35 GMT https://community.viessmann.de/t5/Konnektivitaet/Error-code-12/m-p/205586#M23939 CustomerCareChris 2021-12-20T07:42:35Z